Crutchfield

Crutchfield reviews

Outstanding
Outstanding: 9.5/10
310,352 customers have rated this store since 1996
Customer Certified
Crutchfield
  • Address: 1 Crutchfield Park Charlottesville, VA, 22911, UNITED STATES
  • Tel: (800) 955-9091
  • Online: advisors@Crutchfield.com

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Ordering Methods

  • Online
  • Email
  • Phone (888) 955-6000
  • Toll Free (888) 955-6000

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground

Payment Methods

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other Optima, Western Union Quick Collect, PayPal

Crutchfield ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.4 /10
Shopping Cart Icon

Shopping experience

  • Ease of finding what you’re looking for
    9.3 /10
  • Product selection
    9.3 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.6 /10
Truck Icon

After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectation
    9.3 /10
Reviews

Customer reviews for Crutchfield

  • 10/10 Review by: El Jefe'

    Since just after High School I have had dealings with Y'all. Keep up the good work.

    Shopping Cart Icon
    Full review
  • 10/10 Review by: tommy5styx

    Would be nice to know exactly what the issue is with a scratch and dent offer. Non-essential accessories missing are not a big deal, but if it has a significant scratch on the face, that would be a deal-breaker. Overall, great service as usual.

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Verified customer

    best place for car audio needs

    Shopping Cart Icon
    Full review
  • 9/10 Review by: Verified customer

    So far so good

    Shopping Cart Icon

    Adapter bracket was a bit of a pain. Was for 6.5 not 6.75 speakers. Had to "jerry rig"it.

    Truck Icon
    Full review
  • 10/10 Review by: Verified customer

    Love it

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Redhead63

    Great site, easy to use, great prices!

    Shopping Cart Icon
    Full review
  • 10/10 Review by: mike

    Easy to find what your looking for, and clear discription of what I'm buying.

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Natani

    Ryan was super helpful, very impressed

    Shopping Cart Icon
    Full review
  • 9/10 Review by: Rok-itt

    it sure was easy I hope it all fits

    Shopping Cart Icon
    Full review
  • 10/10 Review by: Verified customer

    As always, top notch phone customer service. Advisor spent enough time with me to answer all of my questions, won't hesitate to order or recommend to others.

    Shopping Cart Icon

    Really appreciate the customer service agent making sure I had everything I needed.

    Truck Icon
    Full review